Prior ZFS and/or illumos/Solaris experience is a plus, but it is not required. Some of our best people came over with a purely Linux background, others had Solaris experience but had never touched ZFS, etc. What is necessary is:
- an excellent work ethic (the job is likely telecommute, depending on your location)
- prior experience and no problem crunching cases in a support queue & handling customer-facing phone calls/GTM's
- grace under pressure
- experience dealing directly with customers, including during stressful periods for them
- a genuine desire to help people with their issues
- excellent communication skills & ability to work well with a global team
- quick learner & self learner (training and skill transfer from teammates is of course available/provided, but sometimes you need to find an answer now and you need to be comfortable doing that)
- ability to deal with an occasionally flexible schedule
- ok with very occasional travel requirements (generally to Nexenta offices/events)
- console (bash) skills (comfortable with shells and common GNU tools [grep/awk/sed/etc]) needed - sysadmin and/or devops experience desired
- skill at one or more common scripting languages (Python, Perl, Ruby, bash, etc) strongly desired
- ability to at least partially read & understand C code desirable
Looking for L2 and L3 (we have plenty of open positions).
