Prior ZFS and/or illumos/Solaris experience is a plus, but it is not required. Some of our best people came over with a purely Linux background, others had Solaris experience but had never touched ZFS, etc. What is necessary is:
- an excellent work ethic (the job is likely telecommute, depending on your location)
 - prior experience and no problem crunching cases in a support queue & handling customer-facing phone calls/GTM's
 - grace under pressure
 - experience dealing directly with customers, including during stressful periods for them
 - a genuine desire to help people with their issues
 - excellent communication skills & ability to work well with a global team
 - quick learner & self learner (training and skill transfer from teammates is of course available/provided, but sometimes you need to find an answer now and you need to be comfortable doing that)
 - ability to deal with an occasionally flexible schedule
 - ok with very occasional travel requirements (generally to Nexenta offices/events)
 - console (bash) skills (comfortable with shells and common GNU tools [grep/awk/sed/etc]) needed - sysadmin and/or devops experience desired
 - skill at one or more common scripting languages (Python, Perl, Ruby, bash, etc) strongly desired
 - ability to at least partially read & understand C code desirable
 
Looking for L2 and L3 (we have plenty of open positions).